Refund Policy

1. Policy Overview

By making a donation or subscribing to our services, you explicitly acknowledge and agree that:

• All payments are voluntary contributions toward our animal welfare mission
• All transactions are final upon successful payment processing
• No refunds will be issued under any circumstances
• This policy is clearly stated before each transaction
• You accept full responsibility for your contribution decision

2. Why We Have a No Refunds Policy

Our no-refunds policy exists for the following reasons:

3. Payment Processing Errors

In the rare event of a technical error where you are charged multiple times for a single transaction, or charged an incorrect amount due to a system malfunction, please contact us immediately at account@theopendraft.com with proof of the error (e.g., bank statement, transaction receipt).

We will investigate genuine technical errors on a case-by-case basis. However, refunds will only be considered for verified system errors, not for changes of mind or buyer's remorse.

4. Subscription Cancellations

If you have a recurring subscription, you may cancel it at any time through your account settings or by contacting us. Cancellation will take effect at the end of the current billing cycle.

Important: Canceling a subscription does not entitle you to a refund for the current or any previous billing period. You will continue to have access to subscription benefits until the end of the paid period.

5. Fraudulent Transactions

If you believe your payment method was used fraudulently (e.g., unauthorized transaction by a third party), you should:

• Contact your bank or payment provider immediately to report the fraud
• Notify us at account@theopendraft.com with details of the fraudulent transaction
• Provide any documentation requested by us or your payment provider

We will cooperate with fraud investigations and may issue a refund if fraud is verified by appropriate authorities. However, this is at our sole discretion and subject to legal requirements.

6. Chargebacks

Filing a chargeback without first attempting to resolve the issue with us may result in immediate suspension or termination of your account. Repeated chargebacks may result in permanent banning from our services.

We encourage you to contact us directly to address any concerns before initiating a chargeback with your financial institution.

7. Exceptions

This no-refunds policy applies universally. There are no exceptions except for:

• Verified technical errors resulting in duplicate or incorrect charges
• Fraudulent transactions confirmed by law enforcement or payment authorities
• Legal requirements mandated by applicable consumer protection laws in your jurisdiction

8. Contact Us

If you have questions about this Refund Policy or believe you have encountered a legitimate technical error, please contact us:

Please include your transaction ID, date of transaction, and a clear description of the issue. We will respond within 48-72 hours.